Q: Where is this made?
A: At the same factories that make the major brand names, which are in China. The wool they use is imported from Australia and New Zealand (where they no longer have the production factories).
Q: Why is the selection so limited, for example no socks?
A: We deal with just one factory because we have established a very good working relationship with them. We can source from them just the articles that are produced in their factory, which is what you see listed on this site.
Q: I do not like the color that I ordered, what can I do?
A: If the color was misrepresented by us, the wrong color was shipped, or it is defective, it is returned to us within the terms of the warranty, and we refund your purchase price, plus return shipping cost via Canada Post once we have received it. Otherwise you'll have to give it to a friend or family member that does not mind the color.
Q: I do not like the size that I ordered, what can I do?
A: Note that we have attempted to give size parameters for given items. For example, the Men's heavy bottoms in large size have about a 33" inseam which may feel too short on a slim male who is 6' or taller. If the size range was misrepresented by us, the wrong size was shipped, (or it is defective), it is returned to us within the terms of the warranty, and we refund your purchase price, plus return shipping cost via Canada Post once we have received it. Otherwise you'll have to give it to a friend or family member that does not mind the fit of that size.
Q: Why do you just take Interac for payment?
A: We originally started this for our wholesale accounts. The main reason we moved it to retail is, the customer wants the best prices possible. Interac is much more cost effective than using a credit card, or Paypal, which means that instead of hiding these costs in the price of the items, we can reflect those savings in our prices to you. Plus:
- Anyone who does online banking can use it.
- It is secure.
- It saves us physically going to the bank.
- It ensures we will not lose, or stale date cheques.
- It saves us cheque deposit fees.
- It saves you cheque writing fees.
- It saves you cheque withdrawal fees.
- It saves you the expense of buying cheques.
- It protects you from being vulnerable to cheque fraud and identity theft.
- It makes it easier for your accountant because the transaction happens and is posted at the same time, and ensures your books are balanced.
- You have an electronic record of your payment.
- It is more environmental than writing cheques.
- Many businesses (including us) are not using cheques as a payment method anymore.